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What is Email counselling?

Relate Email counselling is a confidential service enabling you to work with a Relate counsellor online using an exchange of emails.

You email us at onlinesupport@relatederby.org.uk with your description of what you are wanting help with and your counsellor will send a detailed reply to you within 5 working days of receiving it.

You will be allocated a fully trained counsellor who will work with you for as long as you need help.

Unlike in face to face counselling, you can write your email and access the full text at any time and then refer back to it as often as you want.

To use this service you must be resident in the UK and over 18 years of age.



It costs just £28.50 for each email consultation you send us.

On average, people generally want at least four email consultations with their counsellor. However, each reply will be helpful in itself, and it is for you to decide how much help you want.

There are 2 different ways you can pay for the service:

1. Call our office on 01332 349177 and make a payment over the phone.

2. Send a cheque made payable to ‘Relate Derby’ to

Relate Derby

3 Wentworth House, Vernon Gate

Derby DE1 1UR

Please make sure you include your name, email address and a contact phone number.

Payment by PayPal will be available soon, but for now please use one of the options listed above.


What do I do next?

1. Make a payment of £28.50 for your first consultation

You will then be emailed a password followed by a password protected Consultation Form to fill in. This is a document saved in Microsoft Word. By submitting this form you agree to the Terms & Conditions of the service. Click here to read the full Terms and Conditions.

Take time to think about what you what you want to discuss with your counsellor and then complete the form by giving us information about the problem you are currently struggling with.

We also ask for some basic information about you (and your partner and children if you have them) to help us to understand you better.

2. Email your completed form to:


3. You will receive your reply from your counsellor within 5 working days.


If you do not receive a reply to your email in 5 working days, please either call us on 01332 349177 or email us at: info@relatederby.org.uk


How will I get my reply?

Your reply will be delivered to the email address you give us – so do make sure that you are the only person who can access that address. You might want to set up a new email address so that you can be sure it will be private.


The consultation form will be returned to you password protected. This means that when you open the document on your computer you will be asked to type in a password. You can then choose a new password for the reply from your counsellor.



Our email counselling is a confidential service. Click here and go to point 9 to find out more.

If you are concerned about other people reading your emails, read about Privacy Protection.


Click here to read our full Terms and Conditions about the service.



If you are being hurt or you are afraid for your safety or your children's safety, using the online service may not be your best option, but we may be able to help you increase your safety and get individual specialist support.


If you are currently at risk, then it will probably be better to access help from Women's Aid or Men's Advice Line.


Email counselling

WebCam counselling

Phone counselling

Online and phone support

What is email counselling?

Terms and conditions

Protecting your privacy

Email counselling Email terms and conditions Email privacy Online and phone support

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Relate Derby and Southern Derbyshire

3 Wentworth House, Vernon Gate, Derby DE1 1UR

Phone: 01332 349177  Email: info@relatederby.org.uk  Twitter: @RelateDerby

   Registered in England 4980776  Registered  Charity No. 1110768   

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