Centre opening times

Online support

Phone support


Links to other Relate websites:

Relate national website

Relate Derby Training

Safe Speak 5-18s counselling

Quick links

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Is counselling confidential?
Relate counselling is confidential. We will not give your name or any information about you to anyone outside Relate unless someone’s personal safety is at risk.
Click here to find out more about confidentiality.

Do Relate Counsellors have special training?
Relate counsellors have all received specialist training in the services they offer. It takes two to three years to become a fully qualified Relate counsellor. They undergo further training to specialise in areas such as young people’s counselling, family counselling and sex therapy.

All of our work is professionally supervised and we follow the Codes of Ethics of the British Association of Counselling and Psychotherapy.

Our counselling team also receive specialist training in Asperger’s Syndrome and Autistic Spectrum Disorders. This means we can offer specialist services to support couples and families where this is an issue between them.

What different counselling options are there?
We will do our best to meet your needs, so as well as offering many
different types of counselling, like family counselling and counselling for individuals and couples, we also deliver these services in a variety of ways.

Most clients want to come to see the counsellor for face to face sessions, but this doesn’t suit everyone. So many of our counsellors have received specialist training so that we offer online services like LiveChat and WebCam counselling and also can provide phone counselling. You may also be able to vary the way you access counselling, for example by accessing your session by phone if you are away. When your counselling comes to an end, you may want to purchase an email session to use as a ‘check in’ with a counsellor in a couple of months time.

Contact us if you would like to discuss any of these options in more detail.

Is Relate just for when I have a problem?

No. For example some couples come to us for a ‘relationship MOT’ to check how they are doing and ‘tune up’ their feelings for each other.

If you do have an issue that we could help with, please come to see us sooner rather than later. That way we can support you through your difficulties when hopefully the problems have not reached crisis point.

We are also there for you when you know what to do, but are not sure how to do it. For example, some people come to us so we can help them to end their relationship as ‘cleanly’ as possible.

What will counselling cost?
You will be expected to pay an initial registration and administration cost of £15.

Each counselling session costs us £60 to provide and we will ask you to make a realistic payment towards that cost. We are a not-for-profit service and so we do offer subsidised sessions. The rate you pay can be discussed with your counsellor if you cannot pay the full cost for each session. Once you start ongoing counselling, we operate a strict prepayment system - this helps us manage missed and cancelled appointments more effectively. You will be provided with full details of how we operate in writing when you first attend.


Email counselling sessions cost £28.50.

Is there access for disabled people? 

Yes we have ground floor counselling rooms at our Derby and Burton Offices and at other venues too. We also have a hearing loop available - please notify us in advance if you want to use this.

Contact us for more information.

Should I do anything before my first session?

You might want to think about the ways in which you would like counselling to help you.

How often will I have appointments?

Sessions are usually once a week and last up to an hour. Counselling will continue as long as you and the counsellor think it is helpful. Most people find six or seven sessions is about right for counselling, while sex therapy can last a bit longer.

How do I make an appointment to talk to a Relate counsellor?
Choose from our
Contact us page which option suits you.

Relationship counselling

Sex therapy

Family counselling

Safe Speak 5-18s counselling

Frequently asked questions

Counselling services

Counselling services FAQs

Relate Derby and Southern Derbyshire

3 Wentworth House, Vernon Gate, Derby DE1 1UR

Phone: 01332 349177  Email: info@relatederby.org.uk  Twitter: @RelateDerby

   Registered in England 4980776  Registered  Charity No. 1110768   

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