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Privacy Policy

Relate is committed to protecting users personal information when using Relate services.

Relate is committed to safeguarding personal information. Whenever a user provides such information, Relate is legally obliged to use that information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

The Relate Derby website (www.relatederby.org.uk) and its Safe Speak website (www.safespeak.org.uk) contain hyperlinks to websites owned and operated by third parties. These third parties have their own privacy policies and we urge users to review them. Relate does not accept any responsibility or liability for the privacy practices of such third party websites and use of such websites is at users own risk.

What information will Relate collect from the Relate Derby and Safe Speak websites?

When users create a member account or provide information to participate in or receive a service such as Live Chat, WebCam, surveys and feedback, Relate may ask for personal information. This can consist of information such as users name, e-mail address, postal address, telephone or mobile number or date of birth. Different services and webpages may ask for different personal information.

By entering details in the fields requested, users enable Relate and its service providers to provide the services chosen by the user.

Relate uses cookies, and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). Relate uses analysis software to look at IP addresses and cookies for the purposes of enhancing and improving the user experience. This information is not used to develop personal profiles of users.

Relate will hold personal information for as long as it is necessary for the relevant service. When users contribute to the Relate Derby or Safe Speak websites (e.g. by posting a comment) Relate will generally only keep contributions for as long as is reasonably required for the purpose it was submitted. For example, survey responses may be kept for the duration of the survey.

How will Relate use the information collected?

Relate may use personal information for a number of purposes including:

- for service administration, e.g. to provide users with password reminders or notification of service changes or maintenance;

- to analyse and improve the services offered on www.relatederby.org.uk and www.safespeak.org.uk, e.g. to provide users with the most user-friendly experience.

Relate will notify users before proposing to use personal information for any other reason. Users are also able to opt out of being contacted by Relate, e.g. being contacted for marketing purposes.

- to contact users about a submission made to the website, including any comments or feedback on content or other services;

- to analyse and improve the services offered on www.relatederby.org.uk and www.safespeak.org.uk, e.g. to provide users with the most user-friendly experience.

Relate will notify users before proposing to use personal information for any other reason. Users are also able to opt out of being contacted by Relate, e.g. being contacted for marketing purposes.

Under the Data Protection Act users have the right to request a copy of the personal information held on  Relate websites and to have any inaccuracies corrected. Relate may charge a fee for information requests and will require photographic proof of identity. Relate will use reasonable efforts to supply, correct or delete personal information.

If users post or send offensive, inappropriate or objectionable comments or other content, or otherwise engage in behaviour that is disruptive to Relate or the services provided, then Relate may use personal information to stop such behaviour. Where Relate reasonably believes that users are or may be in breach of any of the laws of England and Wales (e.g. because content posted by users may be defamatory), Relate may use personal information to inform relevant third parties such as a users employer, educational e-mail/internet provider, or law enforcement agencies about the content and the users behaviour.

Users aged 16 or under are expected to get a parent or guardian’s permission before providing personal information to Relate. Users without this consent are not allowed to provide Relate with personal information.

Will Relate share personal information with anyone else?

Relate will keep users information confidential except where disclosure is required or permitted by law. Sometimes Relate uses third parties to process information and these third parties would be required to comply with Relate’s approach to personal information.

This privacy policy may be updated from time to time so users may wish to check it each time personal information is submitted to the Relate Derby or Safe Speak websites.

Date of last revision: 20th January 2012

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Relate Derby and Southern Derbyshire

3 Wentworth House, Vernon Gate, Derby DE1 1UR

Phone: 01332 349177  Email: info@relatederby.org.uk  Twitter: @RelateDerby

   Registered in England 4980776  Registered  Charity No. 1110768   

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